West Knox Utility District

To make a payment online at any time please visit our website www.wkud.com. This option is available 24 hours a day, seven days a week. If this is the option you wish to choose, please be aware that there is a $2.50 convenience fee associated with this payment method. 

Payments may be made through our automated phone system at any time. Please be aware that there is a $2.50 convenience fee associated with this payment method. To make a payment by phone please call 865-690-2521, ext# 206. 

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.

WEST KNOX UTILITY DISTRICT
PO BOX 306534
NASHVILLE, TN 37230-6534

The worry-free way to pay your bill. With this service, the amount of your monthly bill is automatically deducted from your bank account or credit card, and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Credit Card or Checking/Savings Account Payment, please visit https://billing.wkud.com/onlineportal/Customer-Login.  If you have any questions or need assistance setting up your monthly auto payment, please contact customer service at 865-690-2521.  

**Please note, enrollment in the auto payment program does not exempt an account from receiving a late penalty should the payment be scheduled for a date other than the assigned billing date. 

What if I need to change information regarding auto payment once my account has been set up?

If any changes need to be made to an auto payment account, you must log in to your account and submit these changes online. West Knox Utility District cannot change or alter auto payment information in the office; these changes must be made online by the customer. 

You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.

Your water bill provides you with your meter reading date, the actual meter reading, the number of gallons used during the billing cycle, as well as any past due balance. Water bills are produced and levied in arrears, meaning the usage occurs in the month prior to the actual billing.

Payments must be received in the office on or before the due date to avoid late charges. All payments are posted to accounts on the day they are received; postmarks are not considered. There are three billing cycles which are determined by location within the District. Penalties are charged to unpaid balances on the first business day after the due date. The penalty amount is currently 10% of the net bill less sales tax.