West Knox Utility District

 Civil Rights Compliance 

West Knox Utility District is committed to ensuring that all individuals have equal access to its programs, services, and activities. In accordance with Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990 (ADA), and other applicable nondiscrimination authorities, the District does not discriminate on the basis of race, color, national origin, sex, age, disability, or income status 

Title VI and ADA Nondiscrimination Notice
West Knox Utility District operates its programs and services without regard to race, color, national origin, sex, age, disability, or income status.

The District does not exclude from participation in, deny the service of, or otherwise discriminate against any person in the administration of its programs, services, activities, or employment practices. 

Individuals needing auxiliary aids or services for effective communication, or a modification of policies or procedures to participate in a program or service, should contact the District office as soon as possible but no later than 48 hours before the scheduled event or service. 

Any person who believes they have been subjected to discrimination under Title VI or the ADA may file a complaint with the District within 180 days of the alleged discriminatory act.

For more information or to request accommodations, please contact: 

Title VI / ADA Coordinator
Yhuliana Lopez
2328 Lovell Rd
PO Box 51370
Knoxville, TN 37950-1370
(865) 690-2521 Extension 201
ylopez@wkud.com 

Language Assistance Notice
West Knox Utility District provides free language assistance services to individuals whose primary language is not English. 

Language assistance services may include: 
•    Oral interpretation services
•    Written translation of important documents
•    Assistance communicating with District staff 

These services are provided free of charge.
If you need language assistance, please contact the District office at (865) 690-2521.

 

Title VI Complaint Procedure
Any person who believes they have been discriminated against may file a complaint with West Knox Utility District. 

How to File a Complaint
A complaint must be filed in writing and contain:
1.    The complainant’s name, address, and contact information
2.    A description of the alleged discriminatory act
3.    The date(s) of the alleged incident
4.    The name(s) of the person(s) involved, if known
5.    Any supporting documentation or evidence

Complaints must be submitted within 180 days of the alleged discriminatory act.
Complaints may be submitted by mail or in person to the Title VI / ADA Coordinator listed above. 

 

Complaint Review Process
1.    The complaint will be reviewed upon receipt.
2.    The complainant will receive written acknowledgment within 10 business days.
3.    An investigation will be conducted as necessary.
4.    A written response will be provided within 30 business days, unless additional time is needed.
Retaliation against any individual for filing a complaint or participating in an investigation is strictly prohibited.

Title VI Complaint Form
To file a complaint, please provide the following information:
•    Complainant Name
•    Address
•    Phone Number / Email
•    Date of Alleged Discrimination
•    Location of Incident
•    Names of Individuals Involved
•    Description of the Complaint

Please submit the completed complaint to the Title VI / ADA Coordinator at the address above. 

Available Documents
The following documents are available for public review: 

 
•    Title VI and ADA Nondiscrimination Notice 
•    Title VI Complaint Procedure
•    Title VI Complaint Form 
•    Language Assistance Notice 

Los siguientes documentos están disponibles para su revisión pública:
•    Aviso de No Discriminación del Título VI & ADA 
•    Procedimiento de Quejas del Título VI 
•    Formulario de Queja del Título VI 
•    Aviso de Asistencia Lingüística